1. WHAT’S INCLUDED

Holiday prices include all coach travel from listed departure points, excursions/ admissions fees unless otherwise stated, ferry crossings unless part of an optional excursion, hotel accommodation & board basis as specified in each itinerary.

2. WHAT’S NOT INCLUDED

Charges that hotels may make for certain facilities, e.g. tennis courts, sun beds etc. Cost of visas or inoculations. Any personal expenditure incurred that is not specified as a holiday package inclusion, e.g. meals en route or during excursions, gratuities, and travel insurance. Extra items such as laundry, alcohol, tea/coffee after dinner, unless the hotel specifically includes those items within the advertised package.

3. EXCURSION PROGRAMMES & OPTIONAL EXCURSIONS

We reserve the right to substitute any advertised excursion with a similar alternative if operational reasons deem this necessary. Excursions often involve taking you to a convenient central point with time at leisure to explore at your own pace. On tours where there are free days, we may offer optional excursions. These are not included in your holiday price, and are subject to minimum numbers booking to make their operation viable.

4. PASSENGER MOBILITY & MOBILITY AIDS POLICY

Please note that you must be able to negotiate the (approx. 5) steps onto the coach and any feeder vehicle, either independently or with the aid of a travelling companion. We also strongly encourage you to conduct your own research on your chosen itinerary to ascertain its suitability for your needs, as we want everyone to have an enjoyable and carefree holiday. While we provide an overview of each holiday, we are unable to provide accessibility statements for every attraction/ destination/hotel, nor will we be held responsible for something we don’t mention that impedes upon your enjoyment of the holiday. We will accept compact mobility scooters/walking aids subject to the following:

 

5. a) Our booking staff must be notified at the time booking of any mobility aids you wish to bring. Please note we cannot accept class 3 scooters, which are too large and heavy to lift, and scooters must be operated by dry cell batteries only.
6. b) You must complete and return a Mobility Aid Booking Form in advance, and we will advise you of the suitability of your mobility scooter for carriage on our coaches/feeder vehicles, and whether we have sufficient space (we can only carry 2 per coach). Without this paperwork, and our confirmation where applicable, your mobility scooter/aid will be refused on the day of travel. Mobility scooters cannot be unloaded at comfort breaks.
7. SEAT ALLOCATION

It is possible, on occasion, that a coach of different seat configuration or size may be used, and we therefore reserve the right to alter the seating plan and allocate seats other than the ones you have booked, although this will be avoided wherever possible. We have no liability in relation to any such change of specification. We also reserve the right to move single passengers on a coach, so that they are seated next to another single passenger. Seat allocation does not apply on feeder vehicles.

6. SPECIAL REQUESTS

If you have any special requests, you must advise us at the time of booking, and ensure they are noted on your Booking Confirmation. Your request will be passed on to the hotel concerned; however we cannot guarantee their compliance.

7. SMOKING/VAPING

Smoking and vaping on-board our vehicles is strictly prohibited.

8. PRIVACY POLICY

We take your privacy very seriously, and are committed to abiding by the data protection laws which protect your privacy. Our privacy policy may change on occasion; the most up-to-date version will always be available on our website. It is your responsibility to read this privacy policy. A printed copy can be made available on request by telephoning either our Lincoln office (01522) 533605 or Louth office (01507) 600016.

9. FINANCIAL SECURITY

P.C. Executive Coaches of Lincoln Ltd is a member of the Confederation of Passenger Transport (CPT) and follows their guidelines. We have established a Client Trust Account in order to comply with the European Community Directive number 90/314 for the benefit of our customers. All monies received are paid into a dedicated Client Trust Account until after the holiday departs.

10. YOUR CONTRACT WITH US

By paying the relevant deposit, you are binding all persons travelling to our Terms & Conditions. The contract is made when your booking is entered onto our reservations system, relevant deposit/s are paid, and we issue a confirmation of booking – please check the confirmation carefully to ensure all information is correct, and advise us immediately of any errors. The balance of payment must be made no later than 8 weeks prior to departure (or 10 weeks prior in some cases, as outlined below).

11. IF YOU CHANGE YOUR BOOKING

Minor changes prior to the balance due date, such as additional requests, joining point amendments etc. necessitating the issue of a new Booking Confirmation will be allowed subject to the payment of a £10 amendment fee per person. After the balance due date, whilst we will attempt to accommodate minor changes on the same basis, no guarantee can be given. For major changes such as transfer to a different holiday after the balance due date, we reserve the right to treat such changes as cancellations and levy the cancellation charges as set out in Section 14 below.

12. IF WE CHANGE YOUR HOLIDAY

The arrangements for your holiday are usually made many months in advance and changes are sometimes unavoidable. We reserve the right to alter without notice, routes, seating plans and itineraries, (and occasionally) hotels, and make short notice changes from ferry sailings to Eurotunnel crossings (and vice versa) if deemed necessary, on any tour arranged by PC Coach Holidays.

13. IF YOU CANCEL YOUR HOLIDAY

You, the lead passenger, may cancel the holiday at any time provided that the information is conveyed in writing to PC Coach Holidays. Any such cancellation will incur cancellation charges on the following scale:

Balance Due	Period before departure that written Cancellation is received	Cancellation charge as a % of  the total holiday price
10 weeks 8 weeks	More than 70 days More than 56 days	Loss of deposit Loss of deposit
10 weeks 8 weeks	56 to 70 days 28 to 56 days	45% of holiday cost or loss of deposit, whichever is greater
10 weeks 8 weeks	14 to 55 days 14 to 27 days	60% of holiday cost 60% of holiday cost
10 weeks 8 weeks	0 to 13 days 0 to 13 days	100% of holiday cost 100% of holiday cost

10 week balance deadlines relate to: European tours, Republic of Ireland & Northern Ireland, Channel Islands, Isle of Man, Theatre & special event ticketed breaks, and Christmas and New Year breaks.

14. IF WE CANCEL YOUR HOLIDAY

It is necessary in order to operate any holiday that a certain level of passenger numbers is achieved. If not achieved, then the holiday may be cancelled and an alternative offered. You will then have the choice of accepting this alternative, accepting a credit note or receiving a refund of all monies paid in respect of your

booking, less any amendment fees already charged. We are not responsible for any out of pocket expenses you incur beyond the holiday booking, as a result of the cancellation. 

15. FINAL HOLIDAY DETAILS/PAPERWORK

You will receive your tickets and final holiday details approximately 14 days before departure. If you have not received this information 3 working days before departure, we request that you telephone our office to check the exact departure time and departure point for your holiday. We regret that we will be unable to consider any claim for loss of money or compensation from clients who fail to contact us in the event of not receiving final holiday details. The cost of your holiday is not guaranteed against any increase resulting from government action, including an increase in VAT, additional bonding, and devaluation of the pound sterling or increased fuel charges.

16. LUGGAGE

All baggage and belongings are carried at owners’ risk and we will not be held responsible for any loss or damage except where such damage or loss is caused by the proven negligence of our employees. We ask you to keep your holiday luggage down to one medium size case per person, not exceeding 20kg, and ensure the contents are securely packed. On tours with overnight stops, one small overnight bag per person is also recommended. Please ensure that all regular medication is carried as hand luggage, and not stowed in the luggage compartment on the coach.

17. CONTINENTAL TRAVEL

Passport and visa information

For continental holidays you must have at least 6 months left on your passport on the date of travel. Please note, any extra months on your passport over 10 years will not count towards the minimum period needed. If you have any doubts over your status as resident or British subject, or you do not hold a full British passport, you must check with the Embassy or Consulate of the countries to be visited, to confirm passport and visa requirements for your particular circumstances. We cannot accept responsibility for passengers not in possession of the correct travel documents and if you are refused passage at the port/airport, your return travel home will be your responsibility. For ETIAS information (due to come into force in 2025), please refer to page 46.

European tourist taxes

Local authorities in some towns and cities throughout Europe have introduced tourist taxes, which must be paid directly to the hotel by all guests in person. No such taxes are included in our prices to you and we cannot make payment on your behalf or include this tax on your invoice. As soon as we become aware of any such taxes affecting your holiday we will notify you.

18. LATE ARRIVAL OF PASSENGERS

We will be unable to delay departures where you arrive more than 10 minutes late at any of the stops en route during your trip, or if you are more than 10 minutes late to arrive at your joining point. Where you miss a pick up you shall have no claim against us for any losses incurred as a result. Please call us on the emergency duty phone (number provided with travel documentation) and we will do our best to assist.

19. CLIENTS BEHAVIOUR

PC Coach Holidays reserves the right to refuse a booking or terminate a client’s  holiday in the event of unreasonable conduct if, in our opinion, it is likely to cause damage, distress, danger or annoyance to other clients, employees, and property or to any third party. If you are prevented from travelling or continuing your holiday by such termination, PC Coach Holidays’ responsibility for your holiday ceases. Full cancellation charges will apply and PC Coach Holidays will be under no obligation for any refund, compensation or loss which you may incur, and any future bookings with us will be cancelled.

20. INFECTIOUS/CONTAGIOUS DISEASES

If you develop an infectious or contagious disease, and attempt to commence the holiday, and it is our driver’s opinion that your health represents a significant risk to others, we reserve the right to refuse you travel. If you develop such a disease whilst on holiday with us, and in our opinion you present a risk to other guests, we reserve the right to require you to quarantine in your room, or return home, as appropriate. In such circumstances, we will make every effort to assist with alternative means of travel home, but all costs incurred as a result will be your responsibility.

21. IF YOU WISH TO COMPLAIN

In the unlikely event that you or any member of your party have cause for complaint, in the first instance, please inform the supplier of the service at the point of the issue, and also our driver who will do his utmost to resolve the problem immediately. Failing this, you must notify us in writing within 14 days of your return. We will respond to complaints within 28 days of receipt. We do not enter into correspondence from Customer Questionnaires alone.