TERMS AND CONDITIONS
For Holidays & Day Trips
- WHAT’S INCLUDED
Holiday prices include all coach travel from listed departure points, entrance fees and admissions unless otherwise stated, and all ferry crossings unless part of an optional excursion. We reserve the right to use Eurotunnel services through the channel tunnel in either or both directions on tours to the continent. This service may be used as alternative transportation to ferry crossings in case of last minute schedule changes, unexpected delays, weather conditions or force majeure. Hotel accommodation and board basis as specified in each itinerary.
2.WHAT’S NOT INCLUDED
Charges that accommodation suppliers may make for use of certain facilities such as tennis courts, sun beds etc. cost of visas or inoculations. Any articles of personal expenditure not listed as included in the price of the holiday. Extra items such as laundry, alcohol & tea/coffee after dinner, unless the hotel specifically include those items. Meals en route, gratuities, personal expenditure, and travel insurance.
- EXCURSION PROGRAMMES
We reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should make this necessary. No refunds will be made for passengers not wishing to go on included excursions. Included excursions often involve taking you to a convenient central point with time at leisure to explore at your own pace.
- OPTIONAL EXCURSIONS
On tours where there are free days, we may offer optional excursions. These are not included in your holiday price, and are subject to minimum numbers booking to make their operation viable.
- LUGGAGE
All baggage and belongings are carried at owners’ risk and we will not be held responsible for any loss or damage except where such damage or loss is caused by the proven negligence of our employees. We ask you to keep your holiday luggage down to one medium size case per person, not exceeding 20kg, and ensure the contents are securely packed. On tours with overnight stops, one small overnight bag per person is recommended.
- PASSENGER MOBILITY & MOBILITY AID POLICY
Please note that you must be able to negotiate the steps onto the coach or any feeder vehicle, either independently or with the aid of a travelling companion. We also strongly encourage you to conduct your own research on your chosen itinerary to ascertain its suitability for you. While we provide an overview of each holiday, we are unable to provide accessibility statements for every attraction or destination, nor will we be held responsible for something we don’t mention that impedes upon your enjoyment of the holiday.
We will accept small mobility scooters/walking aids subject to the following:
- Our booking staff are notified in advance of mobility aids, and given details of the size and make of the powered wheelchair/scooter to enable checks to be made on the manufacturer’s website to establish if it is suitable for carrying on the coach. Please note we cannot accept class 3 scooters, which are too large and heavy to lift. Without advance notice, we are unable to guarantee sufficient space for mobility scooters on either the coach or a feeder vehicle.
- We will advise customers upon receipt of the Mobility Aid Booking Form, of the suitability of the scooter/powered wheelchair for carriage on our coaches.
- That the scooter/powered wheelchair will break down into separate parts, each weighing no more than 20 kgs. Walkers must be folded flat for transit.
- The disabled customer is accompanied at the point of departure and arrival by a companion who is able to dismantle and reassemble the powered wheelchair/scooter to enable stowage in the coach or feeder vehicle.
- The powered wheelchair/scooter is operated by dry cell batteries only.
- It is deemed that there will be sufficient room in the hold to carry the item - we can only carry 2 mobility scooters per coach
- MEDICATION IN LUGGAGE
Please ensure that all regularly used medication is kept on the person or carried as hand luggage, and not packed away in luggage that is to be stowed in the luggage compartment on the coach.
- SEAT ALLOCATION
It is possible, on occasions, for operational reasons, that a coach/mini bus of different configuration or size may be used, and we therefore reserve the right to alter the seating plan and allocate seats other than the ones you have booked, although this will be avoided wherever possible. We still have no liability in relation to any such change of specification. Seat allocation does not apply on feeder vehicles. We also reserve the right to move single passengers on a coach, so that they are seated next to another single passenger.
- SMOKING/VAPING
Smoking and vaping on-board our vehicles is strictly prohibited.
- EUROPEAN TOURIST TAXES
Local authorities in some towns and cities throughout Europe have introduced tourist taxes, which must be paid directly to the hotel by all guests in person. No such taxes are included in our prices to you and we cannot make payment on your behalf or include this tax on your invoice. As soon as we become aware of any such taxes affecting your holiday we will notify you.
- GRATUITIES
Gratuities to our drivers are not included in the cost of your holiday. Any donations should reflect on the service you have been given by our representative. We also recommend that gratuities should be made on an individual basis rather than a group collection.
- PRIVACY POLICY
We take your privacy very seriously, and are committed to abiding by the data protection laws which protect your privacy. Our privacy policy may change on occasion; the most up-to-date version will always be available on our website. It is your responsibility to read this privacy policy. A printed copy can be made available on request by telephoning either our Lincoln office (01522) 533605 or Louth office (01507) 600016. We reserve the right to share your data if required, to Government or Health Services for Track & Trace purposes during the Covid-19 pandemic.
- COVID-19 AMENDMENTS
Due to the fluid nature of the Covid-19 pandemic, there may be times when changes are made to the advertised holiday package, beyond our control. This may include but is not limited to; hotel entertainment, porterage, meal service arrangements, and amendments to itineraries. This will be kept to an absolute minimum, and undertaken only when necessary.
14. FINANCIAL SECURITY
P.C. Executive Coaches of Lincoln Ltd is a member of the Confederation of Passenger Transport (CPT) and follows their guidelines. We have established a Client Trust Account in order to comply with the European Community Directive number 90/314 for the benefit of our customers. All monies received are paid into a dedicated Client Trust Account until after the holiday departs.
15. YOUR CONTRACT WITH US
By paying the relevant deposit, you are binding all persons travelling to our Terms & Conditions. The contract is made when your booking is entered onto our reservations system and we issue a confirmation of booking. Please check your confirmation carefully to ensure all information is correct, and advise us immediately of any errors.
16. PAYING THE BALANCE OF YOUR HOLIDAY
The balance of payment must be made no later than 8 weeks before your departure and you will receive your tickets and final holiday details approximately 14 days before departure. If you have not received this information 3 working days before the departure date, we request that you telephone our office to check the exact departure time and departure point for your holiday. We regret that we will be unable to consider any claim for loss of money or compensation from clients who fail to contact us in the event of their not receiving final holiday details. The cost of your holiday is not guaranteed against any increase resulting from government action, including an increase in VAT, additional bonding, and devaluation of the pound sterling or increased fuel charges.
- IF YOU CANCEL YOUR HOLIDAY/DAY TRIP
You or any member of your party may cancel your holiday at any time provided that the information is conveyed in writing to PC Coach Holidays. Any such cancellation will incur cancellation charges on the following scale:
Period before departure that written Cancellation charge as a % of
cancellation is receive the total holiday price
More than 56 days Loss of Deposit
28 to 56 days 45% of holiday cost or loss of deposit whichever is greater 14 to 27 days 60% of holiday cost
0 to 13 days 100% of holiday cost
- IF YOU CHANGE YOUR BOOKING
Minor changes prior to the balance due date, such as additional requests, joining point amendments etc. necessitating the issue of a new Booking Confirmation will be allowed subject to the payment of a £10 amendment fee per person. After the balance due date whilst we will attempt to accommodate minor changes on the same basis, no guarantee can be given. For major changes such as transfer to a different holiday or departure date after the balance due date, we reserve the right
to treat such changes as cancellations and levy the cancellation charges as set out in the “If you cancel your holiday” section.
- SPECIAL REQUESTS
If you have any special requests, you must advise us, and ensure they are noted on the booking confirmation when received. Your request will be passed on to the hotel concerned; however we cannot guarantee their compliance.
- IF WE CANCEL YOUR HOLIDAY OR DAY TRIP
It is necessary in order to operate any holiday/day trip that a certain level of passenger numbers is achieved. If that number is not achieved the holiday/day trip may be cancelled and an alternative offered. You will then have the choice of accepting this alternative, receiving a credit note or receiving a refund of all monies paid in respect of your booking, less any amendment fees already charged.
- IF WE CHANGE YOUR HOLIDAY OR DAY TRIP
The arrangements for your holiday/day trip are usually made many months in advance and changes are sometimes unavoidable. We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by PC Coach Holidays.
- PASSPORT, VISA AND NHS COVID-19 INFORMATION
For continental holidays you must have at least 6 months left on your passport on the date of travel. Please note, any extra months on your passport over 10 years may not count towards the minimum period needed. If you have any doubts over your status as resident or British subject, or you do not hold a full British passport, you must check with the Embassy or Consulate of the countries to be visited, to confirm passport and visa requirements for your particular circumstances. We cannot accept responsibility for passengers not in possession of the correct travel documents, or Covid-related certification, and we strongly advise you to keep up to date with Covid-related guidance or restrictions applicable to your holiday destination.
- SEAT BELTS
The wearing of seat belts is mandatory at all times when seated.
- CLIENTS BEHAVIOUR
PC Coach Holidays reserves the right to refuse a booking or terminate a client’s holiday in the event of unreasonable conduct if, in our opinion, it is likely to cause damage, distress, danger or annoyance to other clients, employees, and property or to any third party. If you are prevented from travelling or continuing your holiday by such termination, PC Coach Holidays’ responsibility for your holiday ceases. Full cancellation charges will apply and PC Coach Holidays will be under no obligation
for any refund, compensation or loss, which you may incur.
- IF YOU WISH TO COMPLAIN
In the unlikely event that you or any member of your party have cause for complaint please inform, in the first instance, the supplier of the service and then our driver who will do his utmost to resolve the problem immediately. Failing this, you must notify us in writing within 14 days of your return.