TERMS & CONDITIONS
- FINANCIAL SECURITY
P.C. Executive Coaches of Lincoln Ltd is a member of the Confederation of Passenger Transport (CPT) and follows their guidelines. We have established a Client Trust Account in order to comply with the European Community Directive number 90/314 for the benefit of our customers. All monies received are paid into a dedicated Client Trust Account until after the holiday departs. You can be confident that, in the unlikely event of our becoming insolvent, there is a fund of money to repay or repatriate you.
- YOUR CONTRACT WITH US
By paying the relevant deposit you are binding all persons travelling to our Terms & Conditions. The contract is made when your booking is entered onto our reservations system and we issue a confirmation of booking. Please check your confirmation carefully to ensure all information is correct, and advise us immediately of any errors.
- PAYING THE BALANCE OF YOUR HOLIDAY
The balance of payment must be made no later than six weeks before your departure and you will receive your tickets and final holiday details approximately fourteen days before departure. If you have not received this information three working days before the departure date, we request that you telephone our office to check the exact departure time and departure point for your holiday. We regret that we will be unable to consider any claim for loss of money or compensation from clients who fail to contact us in the event of their not receiving final holiday details. The cost of your holiday is not guaranteed against any increase resulting from government action, including an increase in VAT, additional bonding, and devaluation of the pound sterling or increased fuel charges.
- IF YOU CANCEL YOUR HOLIDAY
You or any member of your party may cancel your holiday at any time provided that the information is conveyed in writing to PC Coach Holidays. Any such cancellation will incur cancellation charges on the following scale:
Period before departure that Cancellation charge as a % of the
written cancellation is received total holiday price
More than 42 days Loss of Deposit
28 to 42 days 30% of holiday cost or loss of deposit whichever is greater
14 to 27 days 45% of holiday cost
7 to 13 days 60% of holiday cost
0 to 6 days 100% of holiday cost
5. TRAVEL INSURANCE
It is a requirement of booking a PC Coach Holiday that you are insured, either with the insurance cover we offer, or another insurance provider
- IF YOU CHANGE YOUR BOOKING
Minor changes prior to the balance due date, such as additional requests, joining point amendments etc. necessitating the issue of a new Booking Confirmation will be allowed subject to the payment of a £10 amendment fee. After the balance due date whilst we will attempt to accommodate minor changes on the same basis, no guarantee can be given. For major changes such as transfer to a different holiday or departure date after the balance due date, we reserve the right to treat such changes as cancellations and levy the cancellation charges as set out in the “If you cancel your holiday” section.
- SPECIAL REQUESTS
If you have any special requests, you must advise us, and ensure they are noted on the booking confirmation when received. Your request will be passed on to the hotel concerned; however we cannot guarantee that they will be able to comply.
- IF WE CANCEL YOUR HOLIDAY
It is necessary in order to operate any holiday that a certain level of passenger numbers is achieved. If that number is not achieved the holiday may be cancelled and an alternative holiday offered. You will then have the choice of accepting this alternative or receiving a refund of all monies paid in respect of your booking.
- IF WE CHANGE YOUR HOLIDAY
The arrangements for your holiday are usually made many months in advance and changes are sometimes unavoidable. We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by PC Coach Holidays.
- PASSPORT, VISA & HEALTH INFORMATION
For all continental holidays, you will require a full 10-year passport. Your passport must be valid for three months after your return. If you have any doubts about your status as resident or British subject, or you do not hold a full British passport, you must check with the Embassies or Consulates of the countries to be visited to confirm the passport or visa requirement needed in your particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documents.
Clients travelling to EC countries are advised to obtain a European Health Insurance Card (EHIC) prior to departure. This will entitle you to certain free health arrangements in member state countries.
At this time no special requirements, such as inoculations, exist to any countries featured. It is, however, your responsibility to ensure that any special requirements are obtained before the date of departure.
- SEAT BELTS
The wearing of seat belts is mandatory at all times when seated.
- CLIENTS BEHAVIOUR
PC Coach Holidays reserves the right to refuse a booking or terminate a client’s holiday in the event of unreasonable conduct if, in our opinion, it is likely to cause damage, distress, danger or annoyance to other clients, employees, and property or to any third party. If you are prevented from travelling or continuing your holiday by such termination, PC Coach Holidays responsibility for your holiday ceases. Full cancellation charges will apply and PC Coach Holidays will be under no obligation for any refund, compensation or loss, which you may incur.
13. IF YOU WISH TO COMPLAIN
In the unlikely event that you or any member of your party have cause for complaint please inform, in the first instance, the supplier of the service and then our driver who will do his utmost to resolve the problem immediately. Failing this you must notify us in writing within fourteen days after you return.