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GENERAL INFORMATION

 

  1. WHAT’S INCLUDED

Holiday prices include all coach travel from listed departure points, entrance fees and admissions unless otherwise stated, and all ferry crossings unless part of an optional excursion.

We reserve the right to use Eurotunnel services through the channel tunnel in either or both directions on tours to the continent. This service may be used as alternative transportation to ferry crossings in case of last minute schedule changes, unexpected delays, weather conditions or force majeure. Hotel accommodation and board basis as specified in each itinerary.

  1. WHAT’S NOT INCLUDED

Charges that accommodation suppliers may make for use of certain facilities such as tennis courts, sun beds etc. cost of visas or inoculations. Any articles of personal expenditure not listed as included in the price of the holiday. Extra items such as laundry, alcohol & tea/coffee after dinner, unless the hotel specifically include those items. Meals en route, gratuities, personal expenditure, and travel insurance.

  1. EXCURSION PROGRAMMES

We reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should make this necessary. No refunds will be made for passengers not wishing to go on included excursions. Included excursions involve taking you to a convenient central point with time at leisure to explore at your own pace.

  1. OPTIONAL EXCURSIONS

On tours where there are free days, we may offer optional excursions.  These are not included in your holiday price and can only be booked and paid for directly to your driver/courier in resort.  These excursions are subject to minimum numbers booking to make their operation viable.

  1. LUGGAGE

All baggage and belongings are carried at owners risk and we will not be held responsible for any loss or damage except where such damage or loss is caused by the proven negligence of our employees. We ask you to keep your luggage down to one medium size case per person, not exceeding 20kg, and ensure the contents are securely packed. On tours with overnight stops, one small overnight bag per person is recommended.

  1. MOBILITY SCOOTER POLICY

We will accept small mobility scooters subject to the following:

a) Our booking staff are given details of the size and make of the powered wheelchair/scooter to enable checks to be made on the manufacturer’s website to establish if it is suitable for carrying on the coach

b) We will advise customers, either at the time or by calling them back, about the suitability of the scooter/powered wheelchair for carriage on our coaches

c) That the scooter/powered wheelchair will break down into separate parts, each weighing no more than 20 kgs.

d) The disabled customer is accompanied at the point of departure and arrival by a companion who is able to dismantle and reassemble the powered wheelchair/scooter to enable stowage in the coach.

e) The powered wheelchair/scooter is operated by dry cell batteries only.

f) It is deemed that there will be sufficient room in the hold to carry the item.

      7. MEDICATION IN LUGGAGE

Please ensure that all regularly used medication is kept on the person or carried as hand luggage, and not packed away in luggage that is to be stowed in the luggage compartment on the coach. 

  1. SEAT ALLOCATION

 It is possible, on occasions, for operational reasons, that a coach/mini bus of different configuration may be used, and we therefore reserve the right to alter the seating plan and allocate seats other than the ones you have booked, although this will be avoided wherever possible. We still have no liability in relation to any such change of specification. Seat allocation does not apply on feeder vehicles.

  1. CHILD REDUCTION

Any child aged 4 -13 inclusive at the time of travel qualifies for a 20% reduction when sharing a room with two adults. Children 3 years and under are only permitted on certain weekend breaks.  Where applicable special child reductions are detailed on the holiday page.

  1. CREDIT/DEBIT CARD PAYMENTS

Payments made by Credit Card will incur a 2.5% surcharge. No charge for Debit Card payments.

  1. SMOKING

Smoking is banned in all indoor public places in the UK, and the majority of European countries.  Smoking on-board our vehicles is strictly prohibited.

  1. GRATUITIES

Gratuities to our drivers are not included in the cost of your holiday. Any donations should reflect on the service you have been given by our representative. We also recommend that gratuities should be made on an individual basis rather than a group collection. Check with your driver regarding gratuities for hotel staff as each hotel has its own system.